Resiliency Services
5 Actions That Will Immediately & Greatly
Improve Ransomware Resiliency
EXPECT THE UNEXPECTED
Service & Solutions Areas
Foundational Resilience Elements
Establishes the foundation for resilience within the organization
Core Resilience Programs
Secondary Resilience Programs
Technology and Business Resilience is the design, development, implementation and maintenance of strategies, teams, plans and actions that provide protection over, or alternative modes of operation for, those activities or business processes which, if they were to be interrupted,might bring about seriously damaging or potentially significant loss to an enterprise. All sectors and sizes of companies can benefit from a mature Resilience program. The start of a resilience program should include a current state review. A resilience Current State Review allows for your organization to understand the current resilience landscape and determine tailored next steps for your program.
Service Offerings & Solutions
Resilience Maturity Review
Resilience Program Assessments
Technology Capability Assessment
Base Tabletop Exercise Facilitation
Resilience Area Overview
A Risk Assessment includes identification and prioritization of threats and failure scenarios to which the organization may be vulnerable. The Continuity Risk Assessment (CRA) is not an enterprise risk assessment (ERA). Rather, the scope of the CRA encompasses those scenarios that pose a direct risk to operations (e.g., a supply chain disruption, a technology outage, a data breach, or severe weather in a densely populated area where operations reside).
Service Offerings & Solutions
Continuity Risk Assessment
Function Level Resilience Maturity Assessment
Strategy includes definition of policies, standards and tools to support business continuity efforts. In addition, an effective BCM program should define the operating model, which includes who is accountable and responsible for each key discipline of the program (e.g., crisis management, business resumption and IT disaster recovery), technology tools used to monitor and manage the program tasks, and any defined key risk indicators (KRIs) and key performance indicators (KPIs).
Governance involves identification and formalization of the BCM steering committee and executive-level risk management oversight to determine BCM program requirements and development of policies/ standards.
Service Offerings & Solutions
Develop Resilience Policies, Standards, or Charter
Establish a Resilience Program Steering Committee
Facilitate Resilience Program Review and Develop Program Roadmap
Resilience Area Overview
A Business Impact Analysis (BIA) is a type of risk assessment that serves as the foundation of a BCM program. The BIA enables organizations to capture and effectively measure the potential business impacts of a disruption (i.e., operational, reputation, financial, regulatory or compliance impacts). The objective of the BIA is to establish recovery priorities for business processes and the resources (i.e., technology, workspace, equipment, personnel and third parties) on which each of those processes rely.
Service Offerings & Solutions
Business Impact Analysis (BIA) Facilitation
Process/ Technology Prioritization & Reporting
Technology Gap Assessment
Third Party Resilience
RESILIENCE AREA OVERVIEW
Third parties are an extension of your organization in the work they do, so a critical next step is understanding the interdependencies between your business and these third parties – which systems do they support, as with a cloud service provider. This is critical because as you focus on building operational resilience across your internal “pillars” (business processes, IT infrastructure, facilities, and people) you have a better idea which third parties support each pillar. Your interdependence should also be measured against the level of reliance on each third party, which is particularly important if that third party is the only supplier for a particular input to your business, or that supports a key business process.
Service Offerings & Solutions
Establish Third-Party Risk Management Program (TPRM)
Vendor Gap Analysis
Vendor Resilience Reviews
Crisis management
RESILIENCE AREA OVERVIEW
The Crisis Management enables an effective and cohesive response to an event. Crisis management processes focus on stabilizing the situation and supporting the business if alternate modes of operation are needed, using effective planning, leadership and communication protocols. Within the
Crisis Management focus, organizations should develop a Crisis Management Plan (CMP), Crisis Management Team (CMT),
and Crisis Communication Guidance.
Service Offerings & Solutions
Cyber Resilience
RESILIENCE AREA OVERVIEW
Cyber Incident Response commonly refers to identifying, analyzing and managing the response to a disruptive cyber security event. A cyber incident management programs typically include emergency response measures such as evacuation of initial of the initial attack, response, and mitigation. Cyber Resilience is specific to the planning for, response to and recovery from a cybersecurity incident such as a data breach, a ransomware attack, a phishing attempt, or a distributed denial of service (DDoS) attack. Cyber Resilience includes Cyber Incident Response aspects and incorporates Technology Resilience within preparation and response processes.
Service Offerings & Solutions
Develop Cyber Incident Response Plan (CIRP)
Develop Cyber Security Incident Response Playbooks (i.e., Ransomware, DDoS Attack, Data Breach, etc.)
Facilitate Cyber Testing, Training, & Tabletop Exercises (TTX)
We also offer services in
Technology Resilience addresses restoration of critical IT assets, including systems, applications, databases, and storage and network
assets. Technology Resilience encompasses IT Asset Management (ITAM), IT Service Management (ITSM), Backup & Data Protection,
and IT Disaster Recovery. An effective Technology Resilience program pulls these basic programs together to enable an effective and
cohesive resilience approach. Technology Resilience strategies should also consider all technology service provider
(TSP) relationships (e.g., cloud service providers, backup providers, and SaaS partners) to ensure that
all technical stakeholders remain aligned and supported.
Service Offerings & Solutions
Technology Resilience
programe review
High Availability &
Backup Replication
Develop Disaster Recovery Plan
(DRP)& Recovery Playbooks
Backup and Disaster
Recovery Testing
Business Resilience focuses on disrupted aspects of business functions and processes that relate to or support the delivery of core products or services to a customer. Business Resilience processes focus on the evaluation of people, processes, technology and other resources vital to the organization’s operations. The objective of business resilience planning (i.e., Business Continuity Plans) is to mitigate potential impacts from disruptions, regardless of the cause, by developing plans that guide personnel through operations with diminished capabilities and toward business as usual.
Service Offerings & Solutions
Identification of Site/ Function Dependencies (e.g., Personnel ,Facilities, Technology, Vendors)
Develop Site/ Function Level Business Continuity Plan (BCPs)
Facilitate Business Continuity Plan Walkthrough & Training
A BCM program that is not tested regularly cannot be confidently relied on. Testing and continuously improving the validity of business continuity strategies and corresponding teams and plans are critical. Rigorous testing of each key discipline’s teams and plans, both separately and in tandem, should be conducted to ensure confidence in the BCM program.
An organization is better prepared operationally if its employees are knowledgeable about their respective roles and responsibilities regarding business continuity activities. Training should be provided to all employees, including those directly responsible for response/recovery team efforts, as well as to those not directly engaged on a recovery team.
Service Offerings & Solutions
Develop of Testing/ Training Program Requirements & Schedule
Train Team Members on Resilience Programs & Plans
Backup & Disaster Recovery Testing
Facilitate a Tailored Tabletop Exercises (TTX)
Do You Have any Questions?
Contact us at (800) 220-7013 now to find out how we can streamline, modernize, and protect your operations.